Billing Policy

Welcome to Vietul.com This Billing Policy outlines how we ("Vietul", "we", "our", or "us") handle payments, billing information, and related procedures on our online store. By placing an order, you agree to the terms set forth below.

Accepted Payment Methods

We currently accept the following secure payment options:

  • Major credit and debit cards: Visa, MasterCard, American Express, Discover

💵 All transactions are processed in U.S. Dollars (USD).

Billing Information

Accuracy & Responsibility

By submitting an order, you confirm that the billing and contact details you provide are accurate, current, and complete, including:

  • Email address

  • Billing and shipping address

  • Payment credentials

Failure to provide valid or up-to-date information may result in delays, order cancellation, or payment failure.

Pricing & Promotions

Pricing Policy

All prices on our website are listed in USD and are subject to change without prior notice. We reserve the right to:

  • Update prices

  • Modify or discontinue products

  • Limit quantities or availability

Promo Codes

If you have a promo or discount code, it must be entered at checkout. Please note:

  • Codes cannot be applied retroactively

  • Only one code per order unless stated otherwise

  • Promo codes may be subject to expiration dates and exclusions

Order Confirmation & Invoicing

Order Confirmation

Once your order is placed, you will receive a confirmation email including:

  • Order summary

  • Chosen shipping method

  • Billing and contact information

This email serves as your digital receipt of purchase.

Invoice

A detailed invoice outlining all charges, discounts, and any applicable taxes or shipping fees will be:

  • Emailed with your shipping confirmation, or

  • Included in your parcel upon delivery

Payment Processing

Authorization

By providing your payment information at checkout, you authorize us to charge the total order amount using your selected payment method. All transactions are subject to fraud screening and payment verification.

Payment Failure

If a payment fails or is declined:

  • You will be notified via email

  • Your order will be placed on hold

  • We may request an alternate payment method

Orders not paid within a reasonable timeframe may be canceled.

Disputes & Chargebacks

Have a Problem?

If you encounter any issues with your order — such as incorrect items, delivery delays, or billing errors — please contact us at info@vietul.com Our team is here to help and resolve any concerns quickly and fairly.

Chargebacks

We thoroughly investigate all chargebacks. Submitting an unjustified or fraudulent chargeback may result in:

  • Suspension of your account

  • A claim for the full transaction value

  • Additional administrative or legal fees, if applicable

We encourage you to contact us before initiating a chargeback, so we can assist you directly.

CONTACT US

If you have any questions or need assistance, our team is here to help!

Email: info@vietul.com
Phone: +1 (586) 343-7184
Address: 73 Orchard St, New York, NY 10002, United States

Opening Hours (Eastern Standard Time – EST):

Monday to Friday: 9:00am – 6:00pm
Saturday & Sunday: 9:00am – 2:00pm

Average Response Time: 24 to 48 hours

For more ways to contact us, visit our Contact Us page.