FAQ
Frequently Asked Questions (FAQ) – Vietul
Welcome to the Vietul FAQ section! Here you’ll find quick answers to the most common questions about our products, orders, policies, and customer support.
Need help? We’re just a message away:
Email: info@vietul.com
Phone: +1 (586) 343-7184
Address: 73 Orchard St, New York, NY 10002, United States
General Questions
Q: What is Vietul?
A: Vietul is a U.S.-based online boutique specializing in women’s fashion. We curate stylish, high-quality clothing and accessories designed for the modern woman. Our mission is to bring you pieces that combine style, comfort, and value, while making your shopping experience effortless from browse to delivery.
Q: How can I reach customer support?
A: Contact us anytime via info@vietul.com or call us +1 (586) 343-7184 during business hours. We're here to help!
Orders & Shipping
Q: How do I place an order?
A: Browse our website, add the items you love to your cart, and follow the secure checkout process.
Q: What payment methods do you accept?
A: We accept Major credit and debit cards: Visa, MasterCard, American Express, Discover.
. All payments are processed securely in USD.
Q: How long does delivery take?
A: Orders are processed in 1–2 business days. Delivery usually takes 2–6 business days after shipment. Most packages arrive within 3–8 business days total.
Q: Do you ship internationally?
A: Not yet. We currently deliver within the United States only.
Q: Is shipping free?
A: Yes! We offer free standard shipping on all U.S. orders — no minimum spend required.
Returns & Exchanges
Q: What’s your return policy?
A: You can return unused, unworn items in their original condition within 30 days of delivery. We accept returns for both defective and non-defective products. See our Refund & Return Policy for full details.
Q: How do I return an item?
A: We accept returns by mail only. Email us at info@vietul.com with your order number and reason for return. We’ll provide the return instructions and a free prepaid shipping label if eligible.
Q: Are there restocking fees?
A: No, we do not charge restocking fees. Refunds are issued within 7 business days after your return is approved.
Products
Q: Are your products high quality?
A: Absolutely. We source and stock products that meet our standards for quality, function, and reliability. We’re committed to a great customer experience — every time.
Q: How do I choose the right size or product variant?
A: Product pages include size guides or variant information. If you’re unsure, reach out — our team will gladly assist.
Q: Do you offer eco-friendly products?
A: Many of our products prioritize sustainability through materials, packaging, or sourcing. Look for eco-conscious labels in product descriptions.
Account & Security
Q: Do I need an account to place an order?
A: No, you can check out as a guest. But creating an account gives you order history, tracking, and access to exclusive offers.
Q: Is my personal information secure?
A: Yes. We use SSL encryption and PCI-compliant payment processing to protect your data at all times.
Q: How can I subscribe to your newsletter?
A: Scroll to the bottom of any page and enter your email to subscribe. You’ll receive promotions, product updates, and early access to new drops.
CONTACT US
If you have any questions or need assistance, our team is here to help!
Email: info@vietul.com
Phone: +1 (586) 343-7184
Address: 73 Orchard St, New York, NY 10002, United States
Opening Hours (Eastern Standard Time – EST):
Monday to Friday: 9:00am – 6:00pm
Saturday & Sunday: 9:00am – 2:00pm
Average Response Time: 24 to 48 hours
For more ways to contact us, visit our Contact Us page.